---- All our items are shipped from Santa Catarina, Nuevo León ----
NATIONAL AND INTERNATIONAL SHIPMENTS:
Delivery process: Orders placed with Majestia can take up to 10 business days to arrive at your home with DHL Express. This is due to the fact that all our pieces are subjected to a strict quality control and a rigorous artisan process so that when you receive your pieces you obtain the quality that distinguishes us and the love placed by each artisan.
Order processing out of stock: Obtaining, manufacturing and shipping your order: it takes up to 15 business days. The time is longer than normal due to COVID and indications from the government.
If your product is not in stock, we will be manufacturing your product as soon as possible, likewise, if your product is personalized, shipping will take a little while.
Delivery time: Up to 15 business days after placing your order. 20 business days in extended areas .
CANCEL AN ORDER
Once an order is placed, we will not be able to cancel or modify it after 6:00 pm or 23 hours between 6:01 pm on the day the order was placed and 5:59 pm the next day.
To cancel an order send us an email to firstname.lastname@example.org as soon as possible.
We are not responsible for packages returned as rejected, unclaimed, undeliverable, or due to an incorrect or insufficient address.
WE, "majestia.us", WE ARE RESPONSIBLE FOR THE THEFT OR LOSS OF YOUR ORDER IN ORDERS "WITH SECURITY INSURANCE"
TRACKING NUMBERS :
We use DHL Express parcel delivery and provide tracking numbers when generating your "Shipping Guide".