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Frequentli Asked Questions
Do you ship abroad?
Yes, we currently have shipping to all of Mexico and the United States, we work together with the DHL Express parcel.
How many days do your deliveries take?
In very extreme cases we can take up to 10 business days to deliver your package. This is due to the fact that all our pieces are subjected to a strict quality control and a rigorous artisan process so that when you receive your pieces you obtain the quality that distinguishes us and the love put by each artisan.
But don't worry, our team will be supporting you at all times.
What packages do you use for your shipments?
We are currently working together with DHL Express, so once we send your package, DHL Express may take up to 3 business days to arrive at your address.
What does shipping with securities insurance cover me?
In case of having paid the shipping with securities insurance, we promise to cover total or partial theft in the order.
We are not responsible for failed deliveries, deliveries to people outside the recipient or any errors in delivery addresses.
What does my purchase include?
In addition to receiving one of the most beautiful pieces in Mexico, when you make your purchase, MAJESTIA will give you a premium jewelery bag as a gift to protect your pieces.
At what point am I entitled to a guarantee?
In the unlikely event that your piece has arrived in poor condition, or has lost its quality with little use, you should contact us by email, attaching a photograph of your piece, the delivery note and the reason for requesting. the warranty. In the subject of the email you must include your order number.
When I make my card payment, is there a commission?
At the time of making your payment with us, no extra charge will be generated when paying with your preferred card.
What payment methods do you use?
Payment methods are by credit or debit card, we accept all bank cards, payment with PayPal and if you prefer we can help you make your purchase in cash.
Do you accept payments with American Express?
If we accept American Express. All cards are welcome on our website, so don't hesitate to make your payment with your preferred credit or debit card.
Is it safe to give my card details?
As mentioned in our policies, the security of your purchase is our # 1 priority and obligation as a company, with which we assure you that the data you provide on our page is fully encrypted and secure.